FAQ's

Getchya is an on demand courier service which allows you to complete tedious tasks with the lift of a finger. We offer various service options to customers such as curbside pickup, having forgotten items delivered to you, and much more! 

In order to begin using Getchya, you must first register as a driver on our app (available for IOS and Android). Once registered, you will be required to pass a background check and proceed to be interviewed by one of our regional managers. Once complete, you will be a member of the Getchya team!

Getchya relies on an algorithm that covers the cost of gas for each delivery on a per mile basis. Thus, allowing for the 40% of the total delivery price to be gross profit for each driver.  

Once you download the Getchya app (available on IOS and Android), you may register as a customer. You will then have the opportunity to input the items or items you wish to have picked up or delivered. 

Once an order has been placed, you will receive a series of four notifications (when your order has been accepted, when your order has been picked up, when your Getchya driver is near, and when your item has been delivered). You can also monitor your Getchya driver with live updates in the app itself.

Once you place your first order as a Getchya customer, you will have the option to have the same driver deliver your items again if you were satisfied with how your delivery was carried out. You will always have the option to use the driver of your choice, you can even book them in advance!  

If you are not satisfied with how your order was carried out you can file a claim, and the Getchya team will investigate any wrongdoings or mistakes. If the investigation concludes that there has been any issues on our end, the customer will be reimbursed. 

After placing a pickup request it can sometimes take a few minutes to find a driver, as it is scanning for all drivers in the area. Please do not close out of the app and restart until you are given a “no drivers in the area” message. Then you can replace the order again. 

When placing an order please provide as much information as possible, including the name for pickup (if necessary at pickup location), size of package, name of establishment, and any other information you feel can help the driver reach your package pickup easily.